Privacy Policy

1. Controller and scope

RawMind Skincare, legally identified on the purchase receipt and Checkout, is responsible for personal data collected through this website, purchases and support channels.

This policy applies to visitors, customers and people who contact RawMind. It does not cover third-party websites linked from our site.

2. Information we may collect

• Identity and contact details: name, email address, phone number and country.
• Purchase and delivery details: products, amount, currency, shipping address, carrier and tracking.
• Payment details: status, identifiers and limited transaction information. RawMind does not store your complete card number or security code.
• Customer support information: messages, requests, photos and documents you choose to share.
• Technical data: IP address, device, browser, pages visited and country or language preferences.

3. How we use information

• Process payments, confirm orders, deliver products and manage returns or refunds.
• Prevent fraud, protect the store and meet legal, accounting and regulatory obligations.
• Respond to questions and provide product or order support.
• Improve the website, measure performance and remember essential preferences.
• Send marketing communications only with consent or another applicable legal basis, with an unsubscribe option.

4. Payments and service providers

Online payments are processed by ePayco for Colombia and by Stripe for the other available markets. When you continue to Checkout, the corresponding provider collects and processes information under its own terms and privacy policy. We may also share strictly necessary information with carriers, technology providers, fraud-prevention services, professional advisers and authorities where legally required.

We require providers to use data only to deliver the contracted service and to apply reasonable security measures.

5. International transfers and retention

Because we sell internationally, some providers may process information outside your country. We use available contractual or legal safeguards for those transfers.

We retain information for as long as needed to complete purchases, handle warranties, prevent fraud and comply with tax, accounting or legal duties. We then delete or anonymize it securely when reasonably possible.

6. Your rights

Depending on your jurisdiction, you may request access, correction, deletion, portability, objection or restriction, and withdraw consent. You may also complain to the competent data-protection authority.

To exercise a right, email support@rawmindskin.com. We may request reasonable information to verify your identity.

7. Security, children and changes

We apply reasonable administrative and technical safeguards, but no system can guarantee absolute security. This store is not directed to children purchasing without authorization from a legal guardian.

We may update this policy to reflect operational or legal changes. The effective date appears at the top of this page.