Returns, Refunds and Cancellations

1. Cancellation before dispatch

Request cancellation as soon as possible at support@rawmindskin.com. If the parcel has not been handed to the carrier, we will attempt to cancel and refund it. After dispatch, the return process applies.

2. Change-of-mind returns

Requests are accepted within 15 calendar days after delivery when the product is unused, unopened, sealed, complete in its original packaging and suitable for resale.

For hygiene and safety reasons, opened, used, tested or unsealed cosmetics cannot be returned unless defective, damaged, incorrectly supplied or covered by a mandatory legal right.

3. Damaged, defective or incorrect item

Notify support@rawmindskin.com within 5 calendar days after delivery. Include your order number, a description and clear photos of the product, outer packaging, batch and issue. Do not discard the item before receiving instructions.

Once confirmed, we will offer an appropriate replacement, credit or refund and cover reasonable authorized return costs when RawMind is responsible.

4. How to start a return

• Email support@rawmindskin.com before sending any parcel.
• Provide your name, order number, product and reason.
• Wait for authorization and return instructions. Do not ship to an unconfirmed address.
• Pack the item securely and retain your shipping receipt and tracking.

5. Return costs

For a change-of-mind return, the customer bears return shipping cost and risk unless the law says otherwise. RawMind covers the authorized method when the item was incorrect, defective or damaged for a reason attributable to us.

Original shipping fees and duties are non-refundable once provided or paid to third parties unless law or the reason for return requires otherwise.

6. Inspection and refund timing

After receiving the item, we inspect its condition. If approved, we initiate the refund to the original payment method within 5 business days. Your bank or issuer may require an additional 5–10 business days to post it.

We may deny or reduce a refund when the item fails the stated conditions, with an explanation and without limiting mandatory consumer rights.

7. Legal rights

This policy provides general commercial terms and does not remove non-waivable withdrawal, warranty or defective-product rights available in your jurisdiction.